I had to go through my emails to find the confirmation email with room rate. Even though I gave him the confirmation number and showed him the reservation for a two bed room. Instantly I looked on my Bonvoy app to confirm I did in fact have a reservation, but that was not enough for him. After waiting for 25 minutes for the two people in front of me to be checked in (only one desk person), I handed my passport and credit card over and I was promptly informed that I did not have a reservation. The location was extremely convenient since it was so close to the airport ($8-9 Uber black ride, $4-5 Uber X) and we would be there just to rest our head before our 9am flight. Upon entering the hotel, it seemed a little dated, dirty, and worn. We were only there for less than 24 hours so time was super valuable. It had already been a long day of travel, but I was excited to get to my room to drop off my bags and go explore Panama a little.
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